Bespoke Order Payment Terms

A 50% deposit is required on all orders over £100 to begin processing & production.  Full payment of the remaining balance is required prior to shipping.  Orders below £100 to be paid for at point of order.

Bespoke Proof Approval
After deposit payment is made we will provide an invoice and a digital proof via email for every order (including re-orders). It is the responsibility of the customer to approve the proof and check for the accuracy of:
  • Sizing
  • Quantity
  • Garment type, style & colour
  • Deadline/Delivery Date
  • Spelling
  • Print colours
  • Placement & print size

Artwork Requirements

  • All submitted files must be in 300 DPI or in Vector format.
  • Accepted raster files are: .JPG, .PSD, .PNG
  • Accepted vector files are: .EPS, .AI, .PDF
  • Files submitted in low quality (non-vector, below 300 DPI) are subject to art preparation and editing fees.
  • Artwork design should be sized to the physical print size
  • All text must be converted to outlines

Artwork Design & Preparation

  • Art not supplied in ready format is subject to design fees.
  • Design typically takes 48 hours to complete, however it is subject to the detail of each project.
  • Design time should be accounted separately from the turnaround time of an order.
Garments and Product Inventory / Stock.

That T-Shirt Shop will not be responsible for items that are out of stock. We will do our best to provide the most accurate inventory at the time of order. Should specified items become out of stock, we will contact the customer with a comparable replacement prior to printing.

Cancellation / Returns

Cancelled bespoke orders prior to the production process are subject to a 15% restocking fee, plus any additional fees incurred. Once garments have been printed, cancellations will not be accepted.

Web Pricing / Stock

Any prices and information listed on our website is intended as a guide only. In the event of a misprint, we reserve the right to correct the copy or pricing to reflect the actual pricing/copy. Please verify all information regarding pricing and stock at the time of ordering.


We ship all orders through either Royal Mail or trusted couriers such as Click & Collect or Hermes. Customers are responsible for all shipping costs depending on the type of order placed.  With non bespoke orders (such as our design shirts) delivery to any UK address is free – please contact us in the first instance for non UK orders.  For bespoke orders under £100 delivery will be charged at cost – over £100 delivery is free in most instances.